When using high-tech software to solve demanding problems, it is inevitable that you may need some help. However, previously you may have been dissuaded from purchasing support if the service provider was slow to respond, uninformed and ineffective.

With the Milestone support packages, you can exploit the same expertise that is used for our most demanding consulting projects. You will find this support is delivered quickly & courteously, and will help you find a solution before your workflow is significantly affected.

You can choose to receive this support by a combination of email, telephone, post & on-site meetings. Even if you bought your software elsewhere, you can still receive high quality technical support services on a contract or timed basis.

You will have access to a very strong, proven technical team who are very familiar with most common problems that other users encounter.

We will give you confidence that your problems will be solved efficiently if they arise.

In most cases, you can expect your support problems to be solved within 24 hours. If the issue requires further attention your problem will be automatically referred back to the developers for examination.

Your problem will always be pursued by us until it has been resolved, and any bug fixes & modified data files will be sent to you as soon as possible.

Soon you will also be able to receive instant help on-line via your client login area for common installation & technical problems, including an updated FAQ section.